Complaint handling
As part of our commitment to continuous improvement, feel free to share your suggestions or comments with us.
Your satisfaction, our priority
We’re committed to providing you quality service that meets your expectations. By sharing your comments, suggestions, or dissatisfaction, you help us improve our services, and we thank you for that.
Services received in a caisse
If your dissatisfaction concerns a service received at the caisse, please contact the person or business sector that provided the service, or consult the available options at desjardins.com/comments.
CRCD shares or their distribution method
If your dissatisfaction concerns the characteristics of CRCD shares or their distribution method, you have three options.
Speak directly with an Investor Relations agent : 1 888 522-3222
Contact your caisse advisor
Not satisfied with the response received in Step 1, or haven’t received a response within 20 days?
The Complaint Handling Team will automatically take over your file, with no action required on your part. A conclusion will be provided within a maximum of 60 days from the start of Step 1.
An effective, fair, and free complaint-handling framework has been established to meet the quality standards set by regulations.
Before contacting the Complaint Handling Team, please ensure that you have completed Step 1. To ensure timely follow-up, we invite you to identify yourself by providing your first name, last name, and phone number. If you prefer to submit your complaint by email, please follow best practices for online security and limit the personal information you include.
Complaint Handling Team
100, rue des Commandeurs, Lévis, Quebec G6V 7N5
1-888-556-7212 | Fax: 418-835-2551
plaintes@desjardins.com